Apollo Strong Moving Terms of Service and FAQ's

Know What To Expect w/ Your Upcoming Move.
Review our Policies, Procedures and FAQ's

Let us Know if you have any Additional Questions

Frequently Asked Questions:

  • Do I need to empty my dresser? --  Yes, if your furniture is constructed of light weight and MDF wood, (eg. Ikea furniture) you want to take all items out. Also, please take clothes out of all dressers/chests if items are coming up or down the stairs.
  • Do I need to empty my refrigerator? -- Yes
  • Do I need to empty my deep freezer? -- No, not for local moves.
  • Do I need to empty my safe? -- Yes
  • Do I need to clean my charcoal grill -- Yes, this needs to be empty and clean.
  • How and when do I make payment for services? -- Payment is made at the time of service. We accept cash, cashier's checks, debit and credit cards. A 3% processing fee is assessed on debit and credit card payments.
  • What if everything doesn't fit on one load? -- Although our trucks are larger, we do not guarantee everything will fit on one load. There are many variables involved. If a second trip is necessary, you will be charged for your total time.
  • What if I have a problem with the service I received? -- Although we try to be diligent with each move, accidents may happen. If you are unsatisfied with our service for any reason, please call as soon as possible so we can try to make it right.
  • What if I was happy with the service I received? -- Thank you, we work hard to make your move experience with Apollo Strong a good one. We always appreciate positive reviews as it helps our business grow.

Apollo Strong Moving Policies, Procedures and Terms of Service:

Apollo Strong Moving is upfront and transparent about our services. Please contact with any questions your may have. We are happy to assist you.


  • Moving time Starts once the crew arrives at your location, time is finished at the completion of your move. After the 2 hour minimum, time is charged in 30 minute increments.
  • Furniture blankets, shrink wrap, disassembly, reassembly, carpet runners, door jambs, use of 3 wardrobe boxes and 1 TV Box up is included. Storage blankets and extra storage shrink wrap available for an added price. TV Box is not guaranteed protection.
  • Declare specialty or non standard goods prior to your move.
  • Declare any high value, irreplaceable or sentimental items prior to your move in writing. Self transport may be the best option.
  • Every move automatically includes standard regulatory property protection. For high-value items, ask about our Premium Protection upgrades to give you total peace of mind.
  • Extended Flooring Protection is available for an added materials charge. We do wrap banisters per customer requests and where necessary.
  • Emailed quotes are good for 21 days.
  • The more prepared you are for your move, the more efficient the movers can be. Your move price is based on total time.
  • Some clients want their move done as quickly as possible, some clients want detailed care. Both options are available. Speak to your move manager or office with your specific requests.
  • No Propane, Firearms, Ammunition, Flammables, Chemicals, Cooking Oils, Liquid Detergents, Liquid in glass containers, Important Papers or Coin Collections allowed on truck.  We do not move them.
  • Size of truck offered and estimate of hours is based off of customer description or request. Be specific when giving inventory so we are able to reserve enough time for your move. Time on your quote is an estimate, not a guarantee.
  • $50 Deposit is needed to secure your local move date. Deposit is refundable if move is cancelled or changed 72 hours prior to your move time. Deposit is not refundable if move is cancelled or changed within 72 hours of your move time.
  • We have the right to refuse service. We may choose not to move you in dangerous, contagious or highly unsanitary conditions.
  • A fee of $200 or more may be added at our discretion for highly unsanitary conditions.
  • We do not move in extreme weather conditions. If your move is canceled due to extreme weather conditions, the next available day will be offered.